Returns & Refunds
Our returns team aims to make your experience as easy and seamless as possible. Items can be returned within 30 days from the date received. Items must be returned in original packaging with all accessories included. If packaging is not available, your item cannot be processed for a return.
If you wish to make a return, please contact us at firstname.lastname@example.org
Rest assured, you’ll never be charged a restocking fee for your return! A one-time Courtesy Replacement can be offered if available in our inventory.
Often we will just refund your purchase if you are not happy or unsatisfied with your order from us.
Note: Customers will shoulder return shipping fee.
Damaged or Defective Items
We do our best to cover you when things don’t go as planned. If you receive an item that is damaged or defective, please contact our customer support team within 30 days to assist with a refund or an exact replacement, if the item is currently available. Images of the damaged/defective product are sometimes required. In most cases, we will ask for these items to be returned to our facilities, but we will assist with the return and shipping costs.